RETURNS & REFUNDS POLICY

Last Updated: 25 August, 2026

 

At Craig Green, we hope you are pleased with your purchase. If you are not entirely satisfied, you may return eligible items in accordance with the policy below.

 

1. RETURNS & SIZE EXCHANGES
Returns and requests for size exchanges must be made within 21 days of the delivery date.
After this period, we are unfortunately unable to accept returns or exchanges.

2. ELIGIBLE ITEMS
Returned items must:
- be unworn;
- be unused;
- be unwashed;
- be in their original condition;
- have all original tags attached;
- be returned in their original packaging where reasonably possible.
We reserve the right to refuse returns or exchanges that do not meet these requirements.

3. NON-RETURNABLE ITEMS
Unless faulty, we cannot accept returns or exchanges of:
- personalised or customised products;
- made-to-order products;
- gift cards;
- underwear or other hygiene-sensitive products where applicable;
- any item specifically identified as non-returnable at the time of purchase.

4. HOW TO REQUEST A RETURN OR EXCHANGE
To request a return or size exchange, please contact: info@craig-green.com
Please include:
- your order number;
- the item(s) you wish to return or exchange;
- the reason for your request (optional but appreciated).
Return instructions will then be provided.

5. RETURN SHIPPING
If you are returning an item because:
- you changed your mind;
- the size was unsuitable;
- you no longer require the item;
you are responsible for the cost of returning the item.
If your item is:
- faulty;
- damaged upon arrival;
- incorrectly supplied;
Craig Green will arrange the return and cover the reasonable shipping costs.

6. SIZE EXCHANGES
We currently offer size exchanges only, subject to stock availability.
Requests for size exchanges must be made within 21 days of the delivery date.
Items returned for exchange must meet the same conditions as returned items. They must be:
- unworn;
- unused;
- unwashed;
- in their original condition;
- returned with all original tags attached.
Customers are responsible for the cost of returning the original item.
Craig Green will cover the cost of shipping the replacement item.
One size exchange is permitted per order.
Replacement sizes are not reserved whilst the original item is being returned and inspected. All exchanges are therefore subject to stock availability at the time the returned item has been received and approved.
If the requested size is no longer available, a refund will be issued to the original payment method in accordance with this policy.
We do not currently offer exchanges for different products, colours or styles.

7. COMPLIMENTARY ITEMS
From time to time, orders may include complimentary gifts or promotional items.
If you return your order, any complimentary item supplied as part of that purchase must also be returned.
Where a complimentary item is retained, Craig Green reserves the right to deduct its value from the refund.

8. REFUNDS
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed to the original payment method within 7 days.
Please note that your payment provider may require additional time for the refund to appear in your account.
Original shipping charges are non-refundable unless the return relates to a faulty or incorrectly supplied product.

9. FAULTY ITEMS
If you believe your item has developed a manufacturing fault, please contact us as soon as possible at:
info@craig-green.com
Please include your order number together with photographs and a description of the issue.
Each case will be assessed individually.
Manufacturing faults may include defects in materials or construction that arise during normal use.
Normal wear and tear, accidental damage, damage caused by misuse or failure to follow the care instructions are not considered manufacturing faults.
Nothing in this policy affects your statutory rights.

10. INCORRECT ITEMS
If you receive an incorrect item, please contact us immediately.
We will arrange collection or return shipping and ensure the correct product is sent where available, or issue a full refund.

11. LATE OR MISSING REFUNDS
If you have not received your refund after confirmation that it has been processed:
- check your bank account;
- contact your card issuer or payment provider;
- contact your bank.
If you still require assistance, please contact:
info@craig-green.com

12. CONTACT
For any questions regarding returns, refunds or size exchanges, please contact:
info@craig-green.com