PRIVACY POLICY
Last Updated: 25 August, 2026
Craig Green Ltd (“Craig Green”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, create an account, place an order, subscribe to our newsletter or otherwise interact with us. By using this website, you agree to the practices described in this Privacy Policy.
1. WHO WE ARE
Company details:
Craig Green Ltd
Silver Building
60 Dock Road
London E16 1YZ
United Kingdom
Company Number: 08701558
VAT
Number: GB190927581
If you have any questions about this Privacy Policy or how we use your personal information, please contact: info@craig-green.com
2. INFORMATION WE COLLECT
Depending on how you use our website, we may collect:
Information you provide
- name
- email address
- billing address
- shipping address
- telephone number
- account information
- correspondence with our customer service team
- newsletter preferences
Order information
When you place an order we collect information necessary to process your purchase, including:
- products purchased
- payment confirmation
- delivery information
- transaction history
Payment card information is processed securely by our authorised payment providers. Craig Green does not store your full payment card details
Technical information
When you visit our website we may automatically collect information including:
- IP address
- browser type
- device information
- operating system
- referring website
- pages visited
- time spent on the website
- cookies and similar technologies
3. SHOPIFY
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products and services. Shopify securely processes certain information required to operate the store, including checkout, customer accounts and payment processing. You can learn more about how Shopify processes personal information through Shopify’s own privacy information.
4. HOW WE USE YOUR INFORMATION
We use your information to:
- process and fulfil orders;
- provide customer support;
- communicate with you regarding your purchases;
- create and manage customer accounts;
- process payments;
- arrange delivery;
- prevent fraud;
- improve our website and services;
- analyse website performance;
- comply with legal and regulatory obligations.
Where you have given your consent, we may also send you information about new collections, products, collaborations, events and other updates from Craig Green. You may unsubscribe from marketing communications at any time.
5. COOKIES
Our website uses cookies and similar technologies to:
- enable essential website functionality;
- remember your preferences;
- improve website performance;
- understand how visitors use our website;
- measure the effectiveness of our marketing;
- improve your shopping experience.
You can manage your cookie preferences through our cookie banner when visiting the website. Further information can be found in our Cookie Policy.
6. ANALYTICS
We may use analytics tools to better understand how visitors use our website. This information helps us improve the performance, usability and content of our website. Where required by law, analytics technologies will only be used with your consent.
7. SHARING YOUR INFORMATION
We only share your information where necessary to operate our business.
This may include:
- Shopify;
- payment providers;
- shipping and logistics providers;
- technology providers;
- analytics providers;
- professional advisers;
- regulatory authorities where required by law.
We do not sell your personal information.
8. DATA RETENTION
We retain personal information only for as long as necessary to:
- fulfil your orders;
- provide customer service;
- comply with legal and accounting obligations;
- resolve disputes;
- protect against fraud.
- when personal information is no longer required, it will be securely deleted or anonymised where appropriate.
9. INTERNATIONAL TRANSFERS
Some of the organisations we work with may process personal information outside the United Kingdom or European Economic Area. Where this occurs, we take appropriate steps to ensure that your information is protected in accordance with applicable data protection laws.
10. SECURITY
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure. While no method of transmission over the internet can be guaranteed to be completely secure, we continually review and improve our security measures.
11. YOUR RIGHTS
Depending on where you are located, you may have rights regarding your personal information, including the right to:
- access your personal information;
- request correction of inaccurate information;
- request deletion of your personal information;
- object to certain processing;
- request restriction of processing;
- withdraw consent where processing is based on consent;
- request a copy of your personal information.
To exercise any of these rights, please contact: info@craig-green.com
12. CHILDREN’S PRIVACY
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, our services or applicable law. The latest version will always be available on this page.
14. CONTACT
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact: info@craig-green.com